Refund policy

Refund & Return Policy

Thank you for shopping with Dasom. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our refund and return policy below:

1. Returns & Refunds

We want to ensure that you are happy with your purchase. Refunds or returns are only eligible if the product(s) you purchased are damaged or in bad condition upon arrival. If you receive a faulty or damaged item, please contact us immediately at dasom4nz@gmail.com with your order number, photos of the issue, and we will arrange a refund or replacement.

2. Change of Mind

We do not offer refunds for a change of mind, so please make your selections carefully. If you realize you've chosen the wrong product, or if you'd like to add more items to your order, please email us at dasom4nz@gmail.com as soon as possible, and we will do our best to assist you.

• Store Credit: Returns due to a change of mind will only be granted as store credit, which can be used for future purchases.
• Please note that the store credit will not be refundable.

3. Non-returnable Items

We may refuse to refund or accept returns for items that have been used, opened, or damaged after delivery and are no longer in an acceptable resellable condition. All products must be returned in their original, unused, and undamaged state.

4. Allergic Reactions & Skin Sensitivity

As with any beauty product applied to the skin, allergic reactions or sensitivities can occur.

If you are aware of any ingredients that may trigger an allergic reaction, we strongly recommend reaching out to our staff for guidance before making a purchase. You can contact us via email at [dasom4nz@gmail.com] for personalized assistance.

We sincerely apologize in advance if any of our products cause an allergic reaction. However, please note that Dasom is not responsible for any reactions that may occur and, unfortunately, we are unable to offer replacements or refunds in such cases.

To help prevent this, our experienced team is always happy to assist in selecting products best suited to your skin type and concerns. If you're unsure, we also recommend conducting a patch test on a small area of skin before use, especially for in-store purchases.

5. How to Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us:

• Email: dasom4nz@gmail.com
• Phone: 0212633618

6. Shipping Costs

The customer is responsible for any return shipping costs, unless the item was damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damaged product. We will provide a replacement or issue a full refund for defective or damaged items.